Face-to-Face Off: Customer Service vs. Customer Experience

| Trends |

Specializing in hotel, resort, travel and lifestyle marketing, as we do, we’ve been hearing a lot about the “customer experience” lately. Which is not to be confused with “customer service.” So, how do we describe customer experience? And what is the difference between customer service and customer experience? Let’s crack the distinction. Whichever meaning we’re […]

Soft Adventure vs. Hard Adventure: How Do You Play?

| Trends |

Adventure travelers signify an important, emerging market that crosses age and income brackets and also stretches across geographic regions. According to the United Nations World Tourism Organization (UNWTO), adventure tourism is quite lucrative and continues to grow. Research shows it’s worth upwards of $263 billion per year in international departures leaving from North America, Europe […]