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Since 1983, when Holiday Inn and Marriott introduced theirs, both major chain and independent hotels alike have seen the value of implementing loyalty programs. Meant to entice guests to stay at [...]

The news that Marriot, Hilton and now IHG are cutting third-party meeting planner commissions from 10% to 7% has provoked quite a reaction within the industry in 2018. A new lobbying group for [...]